Best Price Promise
In the unlikely event you see a better price within 30 days of your HS diamond purchase (dated from the initial purchase payment), we’ll pay you the difference. Please remember to have proof of the low price available to fax or email. Harold Stevens reserves the right to reject any price match that cannot be verified by proof acceptable to Harold Stevens in its sole discretion.
Lifetime Diamond Warranty
We will replace any diamond which, in normal use, chips, cracks, separates or is lost from its mounting with a diamond of equal retail value for the purchaser’s lifetime. Just bring your diamond in every six months for a professional cleaning and inspection, and we will make any necessary minor repairs, if needed. This excludes the main stone and diamonds larger than 0.10 carats.
Any single natural (earth-mined) diamond purchased from Harold Stevens Jewelers may be traded in for credit of the original purchase price towards any future single natural (earth-mined) diamond purchase upon meeting the following conditions: Lab grown diamonds are excluded from upgrades, and or trade-ins.
- The natural (earth-mined) diamond must be in the same condition it was at the time of purchase and be accompanied by the sales invoice and any report certificates.
- The new purchase must be at least twice the price of the original natural (earth-mined) diamond.
Satisfaction Guaranteed Return Policy
If for any reason you are not completely satisfied with your HS diamond purchase, you may return or exchange it for up to 30 days from the date of purchase (dated from the initial purchase payment). Exceptions to this policy are Custom Designs, Designer Settings and Designer Wedding Bands; as well as Diamond Eternity Bands due to the special nature of these items we cannot accept these for returns.
Diamond Certification & Free Appraisal
Center diamonds of greater than one-half carat (0.50) are accompanied by a free diamond certificate from one of the world’s most trusted, independent gem grading laboratory. We will also provide you with a free appraisal of your piece of diamond jewelry.