Best Price Promise

In the unlikely event you see a better price within 30 days of your HS diamond purchase (dated from the initial purchase payment), we’ll pay you the difference. Please remember to have proof of the low price available to fax or email. Harold Stevens reserves the right to reject any price match that cannot be verified by proof acceptable to Harold Stevens in its sole discretion.

Lifetime Diamond Warranty

We will replace any diamond which, in normal use, chips, cracks, separates or is lost from its mounting with a diamond of equal retail value for the purchaser’s lifetime. Just bring your diamond in every six months for a professional cleaning and inspection, and we will make any necessary minor repairs, if needed. This excludes the main stone and diamonds larger than 0.10 carats.

Diamond Trade-Up & Trade-In Policy

HS will give you full credit for the original purchase price of your center diamond at any time that you wish to trade it towards the purchase of another loose diamond upon meeting the following conditions. The diamond must be in the same condition as it was at the time of purchase and be accompanied by the sale slip and any reports, and grading certificates (GIA, AGS, EGL etc). The new purchase price must be of greater value than the cost of the original diamond. Trade-Up Policy applies to the original center diamond purchased from HS. If you want to Trade-In a diamond (loose diamond NOT purchased at HS), we provide valuations towards a new loose diamond purchase in-store.

Satisfaction Guaranteed Return Policy

If for any reason you are not completely satisfied with your HS diamond purchase, you may return or exchange it for up to 30 days from the date of purchase (dated from the initial purchase payment). Exceptions to this policy are Custom Designs, Designer Settings and Designer Wedding Bands; as well as Diamond Eternity Bands due to the special nature of these items we cannot accept these for returns.

Diamond Certification & Free Appraisal

Center diamonds of greater than one-half carat (0.50) are accompanied by a free diamond certificate from one of the world’s most trusted, independent gem grading laboratory. We will also provide you with a free appraisal of your piece of diamond jewelry.

At HS, we guarantee in writing the diamonds we offer are conflict free—we only source socially responsible diamonds and gold.
With respect to gold, virtually all the gold used in our original designs and by our jewelry designers is “recycled” from gold that has already been mined. Our warranties are applicable to all diamonds purchased after (October 1, 2008).
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